Demo Book a demo

Know a delivery failed before your customer calls.

Ortake keeps every report from your WMS, carriers and drivers on one record per order, and gives the one that went wrong an owner.

Book a demo Open the demo

The Ortake overview: five orders split by status, four active shipments, two open issues and one update waiting for a match, then the orders that need attention, the latest activity, where orders sit in the handoff pipeline, two orders that have gone quiet, the review queue and change requests.

The order said dishwasher. The box held spoons.

One order from the demo, as Ortake recorded its day. Customer service owned the problem before the customer wrote in.

SO-73019 · Maple Grove Apartments
  1. Order confirmedOrder API

    2 × DW-240 dishwashers

  2. In transitDEPARTED_DC

    SHIP-552 with one of them

  3. Delivery failedDriver app

    SHIP-551 refused: spoons in the box

  4. Issue openedOrtake

    ISS-101, owned by Customer service

  5. Customer emailsEmail

    Customer service already has it

23 minbetween Ortake opening the issue and the customer’s email

How it works

Ortake sits next to the systems you already run. It doesn’t replace any of them.

  1. It keeps every update as it arrived.

    Each message lands on its order as one of a few milestones, with the original attached.

    SourceAs receivedRecorded as
    Order APIOrder accepted: 2 units DW-240Order confirmed
    Carrier webhookDEPARTED_DCIn transit
    EDI 214Shipment in transitIn transit
    Driver appCustomer refused incorrect itemDelivery failed
    Manual reportOne accepted, one damaged and refusedPartial delivery
    Carrier APIDELIVEREDDelivered

  2. When it isn’t sure, it asks a person.

    An update with no order reference waits until someone confirms where it belongs.

    Review queue1 waiting
    Email

    Could not unload at Cedar. Gate locked.

    No order or shipment number supplied.

    Waiting→ SO-73024 Cedar Point Hotel, once a person confirms it

  3. Every problem gets an owner.

    A failed delivery opens an issue that can’t close without an outcome. Orders that go quiet for 48 hours turn up too.

    ISS-101 Wrong itemsOpen
    Order
    SO-73019 · SHIP-551
    Owner
    Customer service
    Next step
    Compare warehouse picking record and arrange correction.
    To close
    Record the outcome

    Gone quietSO-73028 Parkside Residences, in transit with no update for over 48 hours

Everyone works from the same record.

Operations, the warehouse, drivers, customer service and the customer all look at the same order. What each of them can see and change depends on their role, and the server enforces it.

In the demo you can be operations, a driver, customer service, sales or the customer. A driver only sees the shipments assigned to them, and sales can ask for a change but can’t make it.

Order SO-73019 open in a side panel: needs attention at the delivery exception stage, responsible team Customer service, the open issue Wrong items, and its two shipments.
An order with everything that happened to it: items, shipments, the open issue and the messages behind each status.
The issues board with Open, In progress and Resolved columns and a filter by owning team; two open issues, each with an owner and a next action.
Open issues, each with an owner and a next action.
The customer portal for Maple Grove Apartments: delivery progress with the third step needing attention, the items ordered, two deliveries and the updates published to the customer.
What the customer sees. Internal notes never reach it.

Each customer gets their own instance.

No shared database. Your instance holds your records and only talks to the email, SMS and webhook endpoints you connect.

The pilot

Read-only and on one lane, so nobody changes how they work while you find out whether it’s useful.

  1. Week 1Connect one source

    API, EDI or a CSV

  2. Week 2Go live on one lane

    One customer or one carrier

  3. Weeks 3–4Review it together

    What Ortake flagged, against what your customers actually told you

  4. ThenKeep, widen or leave

    Every record exports as JSON

Common questions

Anything else, write to hello@ortake.com.

Does Ortake replace our WMS, TMS or order system?

No. It reads from them. A manual report never overwrites a shipment status that came from your source system, and an approved change request doesn’t edit the original order.

How does data get in?

Your systems send orders, shipments and events to your instance’s API, or you import a CSV. Webhooks send changes back out to the tools you already use.

What happens when an update can’t be matched?

It waits in a review queue with the original message attached. A person either confirms which order and shipment it belongs to, or dismisses it with a reason that stays in the history.

What do customers see?

Delivery progress, what they ordered and the updates your team chooses to publish. Internal notes, issues and the original messages never reach them.

Can I try it without talking to anyone?

Yes. The demo runs the real dashboard in your browser with made-up records, and you can switch roles to see what a driver, a salesperson or a customer sees.

Bring us a delivery that went wrong.

In thirty minutes we’ll walk through where Ortake would have caught it, or tell you plainly that it wouldn’t have.

Book a demo hello@ortake.com